TERMS AND POLICIES

Table of Contents:

Data Collection

You provide Candle with all of the data that we collect.

Candle collects Personal Data (name, email, company) and application data from you. You are not permitted to collect data of persons under age eighteen (18) using our products or services. We collect and process data when you:

  • Register online or order our products or services.
  • Use or view our website.
  • Use Candle products or services.

Data Usage

We use your data to:

  • Manage your account.
  • Optimize our products and services.

We do not sell your data to any third parties. In order to provide services, we may disclose your information to third party service providers to meet our business needs.

Data Storage

We store your data in a private third-party cloud platform. We will delete your personal information when it is no longer reasonably required. Click here for more information.

Data Protection Rights

Your data protection rights include the following, under certain conditions:

  • access to copies of your personal data, subject to a potential fee.
  • correction or completion of personal data.
  • erasure of personal data.
  • restriction of processing.
  • objection to processing.
  • data portability to another organization or to you.

If you make a request, we will respond as required by law. If you would like to exercise any of your rights, please contact us at our email: privacy@candle.dev

Cookies

Cookies are placed on your computer to collect visitor log and behavioral analytics. When you visit our websites, we may collect information through cookies, web beacons, or similar technology. For further information, visit allaboutcookies.org.

Candle uses cookies to improve your browsing experience, including:

  • Keeping you signed in.
  • Understanding how you use our website.

There are different types of cookies, but our website only uses first-party and third-party cookies to recognize and remember your preferences, such as language and location. You can set your browser not to accept cookies, and the above website tells you how to remove cookies. However, some website features may not function as a result.

Other Web Site Privacy policies

The Candle website contains links to other websites. Our privacy policy applies only to our websites, so if you click on a link to another website, their privacy policy applies.

CCPA, GDPR, PIPEDA and Compliance with Laws

All of your data is stored on servers located in the United States of America. We comply with CCPA, GDPR, PIPEDA and all other applicable laws. We are also registered under the US Privacy Shield. Our Data Processing Addendum detailing our security measures can be accessed here.

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws.

Security

We implement security measures that comply with applicable laws and industry standards.

Privacy Policy Changes

Candle regularly reviews its Privacy Policy and updates any changes here.

Contact us

If you have any questions about Candle's privacy policy, or you would like to exercise your data protection rights, please contact us via email at privacy@candle.dev.

Privacy Complaints

In compliance with the EU-US and Swiss-US Privacy Shield Principles, Candle commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact Candle by mail or email as follows:

Attn. Privacy
Candle Corporation
800 Battery Avenue SE, Suite 100
Atlanta, Georgia, 30339
Email: privacy@candle.dev

Candle has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit The BBB website for more information and to file a complaint.

Under certain limited conditions and if your complaint is not resolved by Candle or the BBB EU PRIVACY SHIELD, a binding arbitration option may be made available to you through the Privacy Shield Panel.